Refund and Returns Policy

Overview

You, the buyer must inspect the Goods immediately upon receipt and notify the us (Lekker Kitsch) within 7 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately.

If you fail to informs us within the 7 days, we shall conclude that yuo have accepeted the Goods as purchased. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition.

The Seller will refund the cost of the goods; however shipping charges are non-refundable.
Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail.

Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are your responsibility until the returned Goods reach the Lekker Kitsch.

Goods to be returned must clearly show the order number of the original purchase on the package. Where returned Goods are found to be damaged due to the Buyer Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product

Refunds

With all purchases we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Also, gift cards or any downloadable products.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lekkerkitsch.co.za

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lekkerkitsch.co.za

Shipping returns

To return your product, you should first emal us at sales@lekkerkitsch.co.za

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.